CERTIFICATEOF COMPLETIONSANDLER SYSTEMS, LLCCERTIFIES THATHAS SUCCESSFULLY COMPLETED
David H. Mattson Executive Chairman, SandlerSeptember 14, 2024Karla CarnariusStrategic Customer Care Certification
Karla Carnarius
This credential verifies that the holder has successfully completed the Strategic Customer Care course, demonstrating proficiency in building strong customer relationships and delivering exceptional client experiences. The holder has mastered identifying gaps in customer service, effective communication, and setting clear expectations with up-front contracts. They are skilled in applying the DISC model, questioning techniques, and Transactional Analysis to improve customer interactions. The holder has demonstrated the ability to integrate these skills into their customer care activities, driving customer satisfaction and loyalty.
Skills / Knowledge
- Understand client needs
- Generate opportunities
- Overcome Objections
- Navigate the Deal
- Delivering Exceptional Results
- Delivering Value Proposition
- Growing the Client
Issued on
Expires on
Earning Criteria
Required
Complete the On the Front Lines course as part of the Strategic Customer Care Series.
Complete the Effective Communication course as part of the Strategic Customer Care Series.
Complete the Breaking Through Your Comfort Zone course as part of the Strategic Customer Care Series.
Complete the Up-Front Contracts course as part of the Strategic Customer Care Series.
Complete the Understanding Our Customers: DISC course as part of the Strategic Customer Care Series.
Complete the Questioning Techniques course as part of the Strategic Customer Care Series.
Complete the Telephone and Email Communication course as part of the Strategic Customer Care Series.
Complete the Dealing with Difficult People course as part of the Strategic Customer Care Series.
Pass the final examination with a minimum grade of 80%.
Optional
Complete the Understanding Our Customers: Transactional Analysis course as part of the Strategic Customer Care Series.